Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@eseresjewelry.com.
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- JEWELRY
- ORDERS & PAYMENT
- SHIPPING & RETURNS
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button of chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
JEWELRY
Our jewelry is made from high-quality materials such as sterling silver, stainless steel, brass, gold-plated metals, and moissanite stones/zirconia stones. Each product description includes detailed information on the materials used.
Yes, many of our jewelry pieces are made with hypoallergenic materials such as stainless steel and sterling silver. However, if you have a severe allergy, we recommend checking the product description or contacting customer service for more specific information.
Yes, we offer custom jewelry design services. You can personalize necklaces, rings, bracelets, and more with engravings or unique designs. Contact us via WhatsApp or email to discuss your ideas.
Gold-plated jewelry has a thin layer of gold applied to a base metal, while gold-filled jewelry has a much thicker layer of gold bonded to the metal. Gold-filled pieces are more durable and long-lasting.
To ensure your jewelry stays in great condition, avoid contact with water, perfumes, lotions, and harsh chemicals. Store your pieces in a cool, dry place and clean them with a soft cloth regularly. For specific care instructions, refer to our Jewelry Care Guide.
ORDERS & PAYMENT
We accept a wide range of payment options including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and processed through trusted payment gateways.
Once an order is confirmed and processing, we are unable to make changes or cancel it. If you need assistance, please contact us as soon as possible, and we will try to help.
Unfortunately, only one discount code can be used per order. Please apply the code that offers the best discount for your purchase.
Yes, please let us know if in need.
After you place an order, you will receive an order confirmation email with all the details. If you don't receive the email within a few minutes, please check your spam/junk folder.
SHIPPING & RETURNS
Yes, we ship to most countries around the world. During checkout, you can view the available shipping methods and associated costs for your location..
Orders typically ship within 1-2 business days. Delivery times vary based on your location. Domestic orders usually arrive within 3-10 business days, while international orders can take 10-18 business days.
We use trusted carriers such as USPS,YunExpress and Yanwen Express for shipping. Once your order ships, you will receive a tracking number to monitor your shipment.
If you notice an error with your shipping address, please contact us immediately. We may be able to update your address if the order hasn’t yet been shipped.
We offer a 30-day return and exchange policy. If you're not satisfied with your purchase, you can return it for a full refund or exchange it for another item. The item must be unused, unworn, and in its original packaging. Please note that custom-made or personalized items are non-returnable.
To return or exchange an item, please contact our customer service team at support@eseresjewelry.com within 30 days of receiving your order. We will provide you with instructions on how to return the item.
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us safely.
We do not offer free returns unless the item is defective or damaged. Return shipping costs are the responsibility of the customer, except in cases where we made a mistake with the order.
If your item arrives damaged or defective, please contact our customer service team immediately with photos of the item and packaging. We will arrange a return, exchange, or refund based on the issue.