Gold Lucky Koi Charm Necklace

✈️ Shipping Information

We offer Free Standard Shipping and Express Shipping to most countries worldwide.

🇺🇸 United States
• Express Shipping: 4–10 working days – $9.99
• Free Standard Shipping: 10–18 working days

🇨🇦 Canada
• Express Shipping: 8–16 working days – $9.99
• Free Standard Shipping: 10–20 working days

🇪🇺 Europe
(France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Russia, and more)
• Express Shipping: 5–12 working days – $9.99
• Free Standard Shipping: 10–25 working days

🌍 Other Countries
(Australia, Austria, Belgium, and 220+ more)
• Free Standard Shipping: 10–35 days

Express shipping may not be available in all regions.

📦 Custom-made items are shipped within 4–8 weeks, in addition to the shipping time chosen at checkout.
This includes moissanite jewelry, solid gold pieces, and personalized designs.

🔁 Returns & Refunds

We accept returns within 30 days of delivery for eligible items.
To qualify, items must be:
• Unused and in original condition
• Returned with original packaging
• Free from wear or damage

💳 Refunds are issued to the original payment method within 5–10 business days after inspection.

🚫 Final Sale Items
• All custom-made products (e.g., moissanite, solid gold, personalized designs) are non-returnable
• Earrings are also non-returnable for hygiene reasons

📧 For any questions, contact us at: support@eseresjewelry.com