Iced Out Frozen Heart Pendant Necklace

✈️ Shipping Information

We offer Free Standard Shipping and Express Shipping to most countries worldwide.

🇺🇸 United States

• Express Shipping: 4–10 working days – $9.99
• Free Standard Shipping: 10–18 working days

🇨🇦 Canada

• Express Shipping: 8–16 working days – $9.99
• Free Standard Shipping: 10–20 working days

🇪🇺 Europe (France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Russia, and more)

• Express Shipping: 5–12 working days – $9.99
• Free Standard Shipping: 10–25 working days

🌍 Other Countries (Australia, Austria, Belgium, and 220+ more)

• Free Standard Shipping: 10–35 days

Note: Express shipping may not be available in all regions.

📦 Custom-made items (moissanite jewelry, solid gold pieces, personalized designs) require 4–8 weeks for production before shipping.

🔁 Returns & Refunds

• Quality issues (damaged, missing, incorrect, not-as-described): contact us within 48 hours of delivery with photo proof.
• Other eligible returns (change of mind): return within 30 days of delivery.

To qualify, items must be:

• Unused and in original condition
• Returned with original packaging
• Free from wear or damage

💳 Refunds are issued to the original payment method (or another agreed method if unavailable) within 5–10 business days after inspection.

🚫 Final Sale Items

• Custom-made or personalized products (e.g., moissanite, solid gold, engraved designs)
• Earrings (for hygiene reasons)

Exception: These items may be returned only if defective or incorrect.

📧 For any questions, contact us at: support@eseresjewelry.com